20 AUG 2008 11:45 PM CDT

The network has become significantly unstable.  Known issues include, but are not limited to:

• ni.com Web site either very slow or unavailable
• ni.com Web site FTP downloads slow or unavailable
• International branches unable to communicate with some/many Austin systems, including arapaho
• VPN access into Austin or other branches is unavailable

The NI team and Juniper Networks engineers are addressing these issues.

20 AUG 2008 9:50 PM CDT

ni.com Web site is experiencing performance and availability issues

ni.com Web site is experiencing FTP downloads not completing

The team is onsite working the issue through the night.

20 AUG 2008 4:40 PM CDT

The network is now generally stable with no significant new issues being reported at this time.

Known remaining issues are:

• ni.com Web site — reports of user profile / global gateway performance issues — currently undergoing testing and may be removed from list
• ni.com Web site — potential performance issues on sine.ni.com (online catalog) — currently undergoing testing and may be removed from list
• VPN access via the campus wireless network on the ‘Internet’ SSID

If you are experiencing any additional issues, please use the problem reporting process outlined in the 10:25 AM CDT update.

20 AUG 2008 3:35 PM CDT

The ni.com FTP download issues have been fixed.

Known remaining issues are:

• ni.com Web site — reports of user profile / global gateway performance issues
• ni.com Web site — potential performance issues on sine.ni.com (online catalog)
• VPN access via the campus wireless network on the ‘Internet’ SSID

If you are experiencing any additional issues, please use the problem reporting process outlined in the 10:25 AM CDT update.

20 AUG 2008 2:30 PM CDT

Connectivity to the Berkeley office has been restored.

Known remaining issues are:

• ni.com Web site — confirmed/broken FTP downloads
• ni.com Web site — reports of user profile / global gateway issues
• ni.com Web site — potential performance issues on sine.ni.com (online catalog)
• VPN access via the campus wireless network on the ‘Internet’ SSID

If you are experiencing any additional issues, please use the problem reporting process outlined in the 10:25 AM CDT update.

20 AUG 2008 1:35 PM CDT

Stabilization of the network continues with progress being made.  Most issues have been resolved.  Known issues that remain are:

• ni.com Web site – mostly stabilized, some potential performance problems on sine.ni.com (online catalog), confirmed slower/broken FTP downloads, and reports of user profile/global gateway issues.
• Cannot currently use VPN via the wireless network on the ‘Internet’ SSID
• Connectivity to the Berkeley, CA office is currently down

If you are experiencing any additional issues, please use the problem reporting process outlined in the 10:25 AM update.

20 AUG 2008 12:05 PM CDT

Although the NIC network remains generally stable, the problems listed in the previous post continue.  The team is working to resolve these issues as quickly as possible.

20 AUG 2008 10:25 AM CDT

We are currently experiencing network performance and stability issues on the NIC network.  These issues may manifest themselves in several ways, including broken or poor-performing applications.  We’re currently aware of the following affected applications, but others are likely affected as well:  

• ni.com Web site
• NIC ERP (Arapaho)
• CDI (Athena)
• Penguin (one of the Perforce servers)
• Potentially periodic connectivity issues between NIC and international branches

Current support paths to report issues:

• Web issues should be reported to Web Admins
• ERP issues should be reported to Matt Aiple
• All other end user issues should be reported to your Service Desk or local IT support

All IT teams are fully engaged with these issues and Juniper Networks support engineers are on site working with the teams.

In the event of a full network outage, the hotline (512) 683-5900 will be updated with current status.