21 AUG 2008 4:30 PM CDT

We have confirmed that portions of the 6th floor of Mopac-C continue to have DHCP issues and some users still cannot access the network.

Other known issues include, but are not limited to:

• ni.com Web site — FTP/HTTP file downloads still very slow or not completing.  A plan to provide alternative access to FTP downloads is under way.  We expect the alternative solution to be available in approximately 12 hours (best current estimate).
• ni.com Web site — performance appears stable, but we are still at risk of intermittent availability issues
• Some reports of websites external to NI being only intermittently available to people web surfing from within NI
• VPN access via the wireless network on the ‘Internet’ SSID is unavailable

21 AUG 2008 3:30 PM CDT

We believe the DHCP issues in Mopac-C have been completely resolved and all user access (wired and wireless) to the network has been restored.  If you have reasons to believe otherwise, please contact the Service Desk. 

Known issues include, but are not limited to:

• ni.com Web site — FTP/HTTP file downloads still very slow or not completing.  A plan to provide alternative access to FTP downloads is under way.  We expect the alternative solution to be available in approximately 12 hours (best current estimate).
• ni.com Web site — performance appears stable, but we are still at risk of intermittent availability issues
• Some reports of websites external to NI being only intermittently available to people web surfing from within NI
• VPN access via the wireless network on the ‘Internet’ SSID is unavailable

21 AUG 2008 2:00 PM CDT

 Known issues include, but are not limited to:

• Mopac-C is once again (or still) seeing DHCP issues on floors 5, 6, and 7, causing users to be unable to access the network
• ni.com Web site — FTP/HTTP file downloads still very slow or not completing.  A plan to provide alternative access to FTP downloads is under way.  We are unsure of the schedule to have this alternative access in place.
• ni.com Web site — performance appears stable, but we are still at risk of intermittent availability issues
• Some reports of websites external to NI being only intermittently available to people web surfing from within NI
• VPN access via the wireless network on the ‘Internet’ SSID is unavailable

21 AUG 2008 12:00 PM CDT

Known issues include, but are not limited to:

• ni.com Web site — FTP/HTTP file downloads very slow or not completing.  A plan to provide alternative access to FTP downloads is under way.
• ni.com Web site — performance appears stable, but we are still at risk of intermittent availability issues
• VPN access via the wireless network on the ‘Internet’ SSID is unavailable

21 AUG 2008 11:00 AM CDT

The DHCP issues affecting user access have been resolved.  All users on campus should be able to access the network via wired and wireless connections.  If you feel there are still issues, please contact the Service Desk.

Known issues include, but are not limited to:

ni.com Web site — FTP/HTTP file downloads very slow or not completing

ni.com Web site — performance is generally good, but we are still at risk of intermittent availability issues

VPN access via the wireless network on the ‘Internet’ SSID

21 AUG 2008 10:30 AM CDT

The current known issues include, but are not limited to:

• ni.com Web site — FTP/HTTP file downloads very slow or not completing
• ni.com Web site — performance is generally good, but we are still at risk of intermittent availability issues
• User connectivity to the network — some user groups are reporting difficulty connecting to the network.  Known affected groups include Mopac-A Manufacturing, Mopac-C 5th, 6th, and 7th floor, and Mopac-C wireless.  This appears to be a DHCP issue.
• VPN access via the wireless network on the ‘Internet’ SSID

21 AUG 2008 9:10 AM CDT

The NIC network remains mostly stable.  Known issues include, but are not limited to:

• Some user groups having trouble gaining access to the network.  This may be a DHCP issue.
• ni.com Web site — FTP/HTTP file downloads very slow or not completing
• ni.com Web site — generally stable and performing well with some intermittent availability issues

At this time internationals are reporting good access to the Oracle applications on arapaho.

21 AUG 2008 7:30 AM CDT

Some groups of users in Mopac-C (floors 5 & 6) and Mopac-A have reported difficulties connecting to the network.  These are being addressed as they are reported.  Additional such issues can be directed to the Service Desk.

ni.com Web site – FTP/HTTP file downloads continue to be slow or to not complete

21 AUG 2008 6:15 AM CDT

The NIC network has been made more stable again.  At this time the only known major issues are:

• ni.com Web site FTP/HTTP file downloads slow or not completing

Current support paths to report issues:

- Web issues should be reported to Web Admins
- ERP issues should be reported to Matt Aiple
- All other end user issues should be reported to your Service Desk or local IT support

All IT teams remain fully engaged with these issues and Juniper Networks support engineers are on site working with the teams.

21 AUG 2008 4:00 AM CDT

Network instability continues.  The team has worked the issues throughout the Austin night hours.  Known issues include, but are not limited to:

• ni.com Web site performance and availability is improved, but may not be stable for long periods of time
• the arapaho ERP applications appear to be available, but are still undergoing testing and troubleshooting